Cancellation policy
Last updated: October 16, 2026
On Rotation subscriptions
On Rotation is an automatically renewing subscription. When you subscribe, you authorize us to charge your payment method on file for each delivery, at the price and frequency shown at checkout, until you cancel.
- Frequencies and savings: Every week (10% off), every 2 weeks (7% off), or every 4 weeks (5% off), off the regular one-time price. Volume discounts of 5% for 5 to 9 cases and 8% for 10 or more cases of water may also apply. Only the best eligible volume discount applies.
- When you're charged: Your first order is charged at checkout. Each later order is charged on its scheduled billing date, shortly before delivery. Delivery fees from our Shipping Policy apply to each order.
- No minimum commitment: There is no minimum number of orders.
- Skip, change, or cancel anytime: Log in to your account at shop.xxaviation.com and open your subscription to skip a delivery, change the frequency or quantity, update your payment details, or cancel. You can also email support@xxaviation.com or call +1 833-992-8428. To avoid the next charge, cancel before your next billing date. Cancelling stops future orders but does not refund orders already charged.
- Confirmation: After you subscribe, we will email you a confirmation that includes the subscription terms, billing frequency, price, and how to cancel.
- Price changes: If the price of your subscription changes, we will email you at least 7 days and no more than 30 days before the change takes effect, and you may cancel before then.
- Failed payments: If a payment fails, we may retry it and may pause or cancel the subscription if payment cannot be collected.
- Delivery area: Water subscriptions are available only within our local delivery areas. We may cancel a subscription if your delivery address moves outside them.